Costen Floors

(804) 527-2929


Monday-Friday 9am-6pm / Saturday 9am-5pm / Closed on Sunday / Warehouse Pick...
9840 Mayland Drive
Henrico, VA 23233

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Featured Manufacturers


Change Your Bathroom…Change Your Life

Bathrooms don’t have to be dull, not when there are so many beautiful ceramic and porcelain tiles natural stone products and glass mosaics to turn your new bath into a special place. On display we have a wide variety of liners, decorative tiles and medallions that can make ordinary turn to extraordinary. If pulling all of this together seems daunting, I assure you, we’ll assist you every step of the way from selection to a completed installation. Then all you have to do is add the bubbles and relax.

See the Latest Innovations, Colors, and Styles in Carpet and Flooring

If you have not shopped flooring lately, then you will be blown away with all the different options available that put fashion at your feet. At Costen Floors we offer a wide selection of carpet and flooring at affordable prices that will help you achieve a look that will have friends and family bragging about your sense of fashion. You will be wowed at the new designs and brilliant finishes that accompany both hardwood and laminate flooring as well as the new colors, patterns and styles of available in carpeting. Click on our products tab above to view all of our manufacturers.

Costen is Your Full Service Flooring Store

We have everything you need from start to finish:

  • A friendly, knowledgeable staff
  • Sample Check-Out Service
  • In-home Consultations
  • FREE Estimates
  • Hardwood refinishing
  • Guaranteed Installation
  • Finance Options (see Other Services tab above)
  • Complete Warranty Service

Visit Our Showroom in Richmond, VA

Visit our Showroom at 9840 Mayland Drive, where our expert sales staff can show you all your flooring options. We have Hardwood, Ceramic Tile, Vinyl Tile, Vinyl, Laminate, Carpet, Cork, all the flooring that will fit your needs. Stop by today!

Experience You Can Trust For Over 60 Years

Costen Floors has been helping Richmond-area homeowners select and install new floors for more than 60 years. Our family of experienced consultants and installers can help you choose from a wide variety of stylish flooring choices, including natural hardwood, ceramic tile flooring and a wide selection of carpeting – all in countless colors, styles and budget ranges. Our staff offers the years of real-world flooring experience and knowledge not often found in the large national chain stores. Because we are locally-owned, we want to help you make the right flooring and installation decisions for your home and ensure your satisfaction for years to come.


In 1948 when Costen Floors, Inc. was founded by Ralph L. Costen, Sr., the flooring business was very different than it is today. All homes and most businesses had hardwood flooring. The reason was simple, most financial institutions and federally insured home mortgages required homes to have hardwood floors because of their structural longevity.

In the mid-1960’s the federal government changed the rules to also allow FHA/VA home mortgages to apply to homes with carpet over a wood underlayment floor. The financial rule-change triggered the explosion in flooring options that we enjoy today. Costen Floors competed with the other flooring materials for over two decades by concentrating on hardwood flooring, offering a variety of woods and flooring styles while keeping the price competitive with less expensive flooring alternatives. In the process, Costen Floors, Inc. became the largest hardwood flooring dealer in Virginia. However, by the late 1980s, many of the carpet and tile dealers started entering the hardwood floor business.

Costen Floors owner, Ralph L. Costen, Jr. decided what was good for the goose was good for the gander. In May, 2000 the new Costen Floors showroom opened at 9840 Mayland Drive in the West End behind the West Park Shopping Center. Costen Floors then expanded the business to include all facets of flooring not just hardwood. The 30,000 square foot brick facility allows customers building or remodeling a home or commercial facility to have one location to find a huge selection of hardwood, ceramic tile, laminate, carpet, vinyl, and marble. Costen notes, “Our work is found in the Virginia Museum of Fine arts, the VCU Siegel Center and thousands of homes around Richmond that are the personal showplaces for those particular customers. The family legacy continues today with Ralph (Tripp) L. Costen, III. Tripp joined the company full time in 1997 as a helper/mechanic after spending summers during his high school years working part time for the family business. In 2001 Tripp moved into the roll of salesman and then to Vice President in 2006. He now overseas the company as its President since 2011.

Combining all of their product lines and workers under one roof has also made it easier for customers to understand that Costen Floors is much more than oak hardwood these days. While the Richmond home buyer will probably never abandon their desire for oak flooring, some recent Costen jobs have included bamboo and other exotic woods. They are also finding people using the larger, more decorative ceramic tile in non-traditional spaces, such as for flooring in screened porches and throughout kitchens. The new laminate flooring is also replacing vinyl in many of its traditional places, like utility rooms, where the laminate provides moisture resistance and superior durability needed in a utility room, yet have the look of wood, stone or other materials that vinyl just can’t match. It is more expensive though, so many people still use the popular, low maintenance vinyl flooring.

If you’ve seen it or can imagine it, they probably stock it, or can get it and have it professionally installed in your personal showplace. We have our family name and over 60 years of experience and reputation that stand behind our products and work. The secret to our success has been the value statement my father used to run this company and instilled in me, “do quality work for a fair price and the customers will come”.



Flooring Supplies

Resilient Flooring

Buying Tips for Resilient Flooring

Why Buy Resilient Flooring?

Resilient flooring is an amazing material if you’re looking for something that is both a great value and long lasting.  It is softer under foot than ceramic tile and wood, which makes it a great choice in kitchens where you’ll spend a lot of time standing. Its ability to hold up under the harshest of conditions is why it is used frequently in commercial settings.

Resilient flooring is a great solution for residential applications as well. Breakthroughs in digital printing allow manufacturers to create the look of expensive stone, wood and ceramic floors with stunning realism at a fraction of the cost of the real material.

Another huge benefit of using resilient flooring is the easy maintenance. It is highly water and stain resistant. You will only have to sweep up dirt and debris periodically. If you need a deeper clean, you only need to use a damp mop. Follow all manufacture cleaning instructions.

Types of Resilient Flooring

There are different materials available depending on the setting you will be using the flooring in. For example, if you are looking to floor a residential area like your home kitchen you will likely choose one of the following materials:

  • Residential sheet vinyl
  • Luxury Vinyl Tile (LVT)
  • Vinyl Tile
  • Linoleum

If you are in need of flooring for a commercial setting you will have some different options. Your material options for a project like that will include:

  • Commercial Sheet Vinyl
  • Linoleum
  • Vinyl Composition Tile (VCT)
  • Bio-Based Tile (BBT)
  • Rubber Sheet
  • Rubber Tile

We sell only the best brands of resilient flooring available. Call or stop in today to see our selection of resilient flooring.

Cork Flooring

Buying Tips for Cork Flooring

Why Buy Cork Flooring?
Cork is a progressive design option that offers high-end durability. Cork is a highly resilient flooring because it has elasticity and gives on impact. This makes cork a great option for comfort and sturdiness.

Cork is also known for its abundant design options. The versatile material allows for stains in many shades and it can also be painted. You can have the benefits of cork and still match any décor you choose.

Cork Flooring is Good for the Environment
If you are looking for an environmentally friendly option, cork is the perfect choice. This is because cork can be harvested from a tree without damaging the tree or stunting its growth. This makes cork the most naturally renewable resource for flooring.

What Type of Cork is Best?
It really all depends on your needs. Use plank-shaped cork if you are installing over existing flooring, but use tile-shaped if you need to glue it down. We can help you determine which is best.

Cork texture will greatly impact the look of your cork flooring. Small granules give your floor that traditional cork flooring look you are likely used to. A peeled cork texture gives it a beautiful natural cork look.  There are many other textures and designs to choose from. Contact us today and we'll make sure you get the right one for your home's needs..

Bamboo Flooring

Buying Tips for Bamboo Flooring

Why Buy Bamboo Flooring?
Bamboo flooring is one of the best ways to get a combination of beauty and durability. It is most known for its strength and stability, making it a great choice for flooring that lasts for many years. Although bamboo is actually a type of grass, it can be harder than oak, giving you a long lasting material.

Bamboo vs. Hardwood
It has a lot of the same benefits of hardwood plus a few more. It has less risk of damage due to expansion or contraction. It is also particularly resistant to insects and mildew growth. Bamboo is one the most recent materials to be used as flooring, but it is also one of the most environmentally friendly. It is a rapidly renewable resource that can be harvested every 5-7 years. An oak tree takes 60 years or more before it’s ready to be re-harvested. This makes bamboo a great choice for environmentally conscious consumers who are concerned about sustainability.

What Type of Bamboo to Buy?
There are a few color options to choose from to get the look you want. You can do a natural bamboo color are get a direct print bamboo to create bamboo flooring that looks like an entirely different type of floor.

There are different grain types for different looks. Vertical grain gives you a uniform, smooth look while horizontal grain helps display the bamboo's random growth rings. The hardest of the grain types is strand-woven which also gives a random look revealing the natural character of your bamboo floors. Contact us today, so we can help you make the right decision when purchasing your new flooring. 

Laminate Flooring


Armstrong Certified Installer     |     Bruce     |     Mohawk Laminate     |     Quick-Step     |     Wilsonart

Get Installation With Care You Deserve.

Our consultants will carefully measure and estimate your project to ensure that no aspect is overlooked. Your final quote leaves no surprises. So you know you’re getting the highest quality flooring, professionally installed by our family of experienced installers—at a surprisingly affordable price.

Hardwood Flooring


Appalachian Hardwood     |     Armstrong Certified Installer     |     Authentic Pine Floors     |     Carlisle     |     Eco-Cork     |     Gammapar     |     Harris Tarkett     |     Kahrs     |     Kentucky Wood     |     Lauzon Hardwood     |     Mohawk Hardwood     |     Natural Cork     |     Oshkosh     |     Sheoga     |     Terra Bella     |     Timbercreek     |     Virginia Vintage     |     Zickgraf Hardwood Flooring

Buying Tips for Hardwood Flooring

Costen offers natural hardwood flooring that enhance the beauty, warmth and value of your home. Here, you’ll find enduring hardwood styles, plus rare and exotic choices that can help you achieve a one-of-a-kind look. Choose from hundreds of woods and styles, from classic oak to cherry, mahogany, walnut, maple, ebony, heart pine or even bamboo. We also feature the latest in pre-finished floors with flash cured factory finishes for uniform quality and easy installation with no sanding and urethane smell. Design your own inlay, we can do it all. We also handle all sizes of commercial projects.

Factory Finish vs. Custom Sand & Finish on Site
You should feel comfortable with either choice. However, factory finishing offers many nice advantages. Factory finished flooring is inspected for defects at the mill so you receive first choice every time. On-site finishing depends on the quality of the workmanship that day.

Factory finished flooring usually installs more quickly and without the dust and odors that are involved with on-site finishing. However, even though factory finished flooring comes in a variety of colors, on-site finishing allows for closer color match with existing woodwork or cabinets.

Both factory finishes and on-site finishes are available in either high gloss or matte. Both types have exciting new finishes developed with space age technology are require no waxing.

Engineered products install where no solid hardwood dares to go.
Prior to the development of engineered hardwood flooring, hardwood products could not be installed on slab or in your basement without a special subfloor system. Now you can enjoy real hardwood flooring in those areas without all that fuss and expense. A special cross-ply construction eliminates the problem of expansion and contraction usually associated with solid hardwood flooring.

Don’t become overly concerned with thinner or thicker top wood layers associated with engineered products because it’s the finish you are walking on. Generally speaking you won’t need to re-sand and finish these products; just re-coat them unless you need to change the color.

Refinishing Hardwood Floors: What to Expect
Costen Floors offers expert refinishing services and can quote you the price for one room up to a whole house or business location. Hardwood refinishing does create a fair amount of dust and smell with the polyurethane finish and many of our customers time their refinishing project with a vacation so that we can perform the service and have your home ready when you return from your holiday. We feature belt sanders for the main areas and use smaller hand sanders and scrapers for the edges and hard to reach areas and proudly use Minwax stains and finishes. We also offer cleaning kits that can help you keep your hardwood floor looking new for longer periods of time.

Special considerations when selecting hardwood flooring
Direct sunlight can affect the color of hardwood stains, therefore closing curtains or shades during peak periods will reduce damage. Area rugs left in place for extended periods of time may expose a shading difference once they are removed from the remainder of the floor.

Benefits of Hardwood Floors
No other flooring offers the warmth, beauty, and value of hardwood. Wood flooring enhances the décor of any room, and provides timeless beauty that will increase in value throughout the years. In fact, in a national survey of real estate agents, 90 percent said that houses with hardwood flooring sell faster and for higher prices than houses without wood floors.

Ease of Maintenance
Maintenance of today’s wood floors is easy! New technology in stains and finishes call for regular cleaning that takes little more than sweeping and/or vacuuming, with occasional use of a professional wood floor cleaning product. You will want to use a cleaning product recommended by your flooring manufacturer, installer, or other wood flooring professional. This will ensure that you use the proper cleaner for your type of flooring and finish.

There are other steps you can take to minimize maintenance and maintain the beauty of your wood floors as well.
1. Do not use sheet vinyl or tile floor care products on hardwood floors. Self-polishing acrylic waxes cause wood to become slippery and appear dull quickly.
2. Use throw rugs both inside and outside doorways to help prevent grit, dirt and other debris from being tracked onto your hardwood floors. This will prevent scratching.
3. Do not wet-mop a wood floor. Standing water can dull the finish, damage the wood and leave a discoloring residue.
4. Wipe up spills immediately with a slightly dampened towel.
5. Do not over-wax a wood floor. If the floor dulls, try buffing instead. Avoid wax buildup under furniture and other light traffic areas by applying wax in these spots every other waxing session.
6. Put soft plastic or fabric-faced glides under the legs of furniture to prevent scuffing and scratching.
7. Avoid walking on your hardwood floors with cleats, sports shoes and high heels. A 125-pound woman walking in high heels has an impact of 2,000 pounds per square inch. An exposed heel nail can exert up to 8,000 pounds per square inch. This kind of impact can dent any floor surface.
8. When moving heavy furniture, do not slide it on wood flooring. It is best to pick up the furniture completely to protect the wood flooring.
9. For wood flooring in the kitchen, place an area rug in front of the kitchen sink.
10. Use a humidifier throughout the winter months to keep wood movement and shrinkage to a minimum.

Hardwood floors are ecologically friendly. Since it is a natural resource, wood is both renewable and recyclable. Many of yesteryear’s old wood ships , warehouses, barns, and other structures often find a second life in wood flooring. And, because wood does not collect dust and other allergens, many leading health associations agree that wood floors are the perfect choice for a healthy home.
Wood floors are one of the wisest environmental choices you can make. Not only will they very likely outlast you, they are made from nature’s most remarkable renewable resource. Despite the millions and millions of trees that have been harvested to make countless wood products, we have more wood growing today than we had in 1920.
Wood floors make great insulators—inch for inch wood flooring is about 16 times as efficient as concrete and 415 times more efficient than steel. And they require far less energy to make, as well.

Today’s wood floors are affordable. Over time, wood floors maintain their value. When other flooring options are looking tired and worn out, hardwood floors will still look beautiful and timeless.

Hardwood floors have come a long way in the past few years. Today, there are more styles, colors and species of wood flooring available than ever before. Whether you’re looking for traditional Oak, rustic Pine, exotic Wenge or trendy Bamboo, you’re sure to find a color and style to fit your décor.

Ceramic & Porcelain


Azuvi     |     Rocersa

Buying Tips for Ceramic Tile

Our array of ceramic tile choices can help you create a sense of sleek sophistication. Ceramics are natural, beautiful, versatile, durable and easy to clean—and are offered in countless colors and designs. Whether it is hand painted ceramic, large format squares, unique colors, styles or finishes, you will find it in our large ceramic tile collection at Costen Floors.

Popularity of Ceramic Tile
One of the reasons ceramic tile has become so popular is that it is offered in a lot of natural finishes that are not as slick as the old style ceramic tile you would find in bathrooms in the 50s or 60s. There are many varieties that can be used for bathroom tile and for places like your kitchen. Mosaic tile, glass tile, marble, granite and decorative tile are among the many choices today. The finishes today give your feet much better traction and yet are still easily cleaned and will last virtually forever. The stone look is one of the more popular ceramic tiles today. It looks like stone, costs less than stone, yet lasts equally long because it’s ceramic. People are adding ceramic to their kitchens, utility rooms, screened porches, foyers and other spaces because of its lasting value.

Another reason ceramic tile flooring has become more popular in recent years is that manufacturers have improved the grout that goes between the tiles that used to be a chore to clean. Special additives can be put in the grout that makes it easier to clean and less likely to form mold that needs to be cleaned in the first place. The result is that ceramic tile is very easy to maintain.

Ceramic Tile Installation: What to Expect
The correct subfloor structure is critical to performance. Ceramic tile, more than any other form of flooring, requires the proper subfloor system and setting materials. A double subfloor system with the total thickness of 1-1/4 in., over floor joists 16 in. on center is required. The top subfloor layer should be exterior grade plywood or an underlayment specifically designed for floor tile installation like cementous backerboard. Special setting materials are available which will allow ceramic tile installations over existing floors that are solid and already meet the above requirements. Failure to provide a sturdy base can cause grout to crack and release or tile to crack. The quality of raw materials, the firing process, and the sophistication of glazing applications that create realism will determine the quality of the finished product. These quality differences are often reflected in the price.

Selecting the right surface glaze is an important step when selecting floor tile.
Floor tiles are rated for glaze wear and slip resistance, which are important factors to consider. Glaze ratings should exceed 3 for residential applications with the exception of bath areas that can use tiles rated 2. Tiles with a slip resistant rating of 0.5 or better should work well in most indoor residential applications. Use caution when selecting ceramic tile flooring for installations outdoors. Unglazed quarry tiles, tiles with heavily textured surfaces, or porcelain paver tiles, all with slip resistant ratings of 0.6 or greater are possibilities. They must also be frost resistant.

Request the best in setting materials.
New latex modified mortars and grouts provide better strength while also allowing greater flexibility.

Special Caution
Dropping objects on ceramic tile–particularly heavy ones–can chip even the best tiles.

Carpets & Rugs


CabinCrafts     |     CFI Certified     |     Couristan     |     Couture     |     Customweave     |     Design Materials     |     Designweave     |     J Mish     |     Kathy Ireland Flooring     |     Laura Ashley Carpet     |     Masland Area Rugs     |     Masland Contract     |     Masland Residential     |     Oriental Weavers     |     Oriental Weavers     |     Wundaweve

Buying Tips for Carpet

We offer a wide selection of carpet flooring in countless colors, styles and budget ranges. You can choose from textures, patterns, loop- and twist styles with stain resistance and more.

Carpet has always been a popular choice when flooring any room in the house. In fact, carpet is as fashionable as ever since it comes in so many different styles, colors, and fabrics, which only creates a larger price range so that it is affordable in any house. Carpet is also so prevalent because of its comfort level. It creates a visual and physical warmth to any room, and therefore it can act as a natural form of insulation during the winter months.

Carpet flooring Installation: What to Expect
So you made the right choice in putting new carpet in your own home.
However, when the carpet contractors come to install, there may be some disturbances you’ll have to endure. But as long as you follow our instructions, these disruptions can be kept to a minimum.

In order to install the new carpet, the contractors will have to rip up the old flooring. This will create a bit of a mess for a short time, and there will most certainly be dust floating around, especially if you have pre-existing carpet that is being removed. So if you are susceptible to allergens, you may want to leave the house for the day. Maybe have the contractors arrive while you’re at work and the kids are at school. Or if the carpet installation will happen on a weekend, plan for some daytime activities such as picnic, going to the mall, or a day-trip to see friends and family. Don’t worry though: the carpet can usually be installed in a short period of time, so by the time you get back home everything in the air will have settled down again.

Don’t take the quality of your carpet cushion lightly.
The performance of many carpets will hinge on the performance of the cushion. Spending a few extra dollars on cushion can mean extra years of performance for your carpet. Some carpet warranties also hinge on the grade of cushion you select. Carpet cushion affects the luxury feel underfoot, quietness, resilience, cleaning, insulation, and, ultimately, the life of your carpet. Crushing or flattening of your carpet fiber causes it to look ugly long before it’s useful wear life is over. Quality cushion will help resist this condition.

Don’t judge the quality by feel alone.
Thick and luxurious carpeting can fool you at times. Determine the performance you want and the conditions effecting your carpet. A tighter twisted fiber doesn’t feel as soft but it will generally give you better performance over the life of the carpet. A tightly twisted yarn will resist soiling, matting and crushing. When a yarn is not tightly twisted it may feel more luxurious but it will tend to crush and flatten out more quickly.

Read the labels
Generally speaking you can review the stain resistance, anti-static claims and wear warranties right on the back of the sample. You also will see the type of fiber (nylon, polyester, polypropylene, etc.), the face weight, density, and twist.

There is no substitute for a knowledgeable sales person
As you can see there are a wide variety of issues to resolve in buying the best carpet for your needs. The performance and quality characteristics of carpet vary more widely than that of other flooring materials and a knowledgeable sales person will help you match up your performance needs.

Whether you are interested in carpet tile, commercial carpet, berber, or even shag, Costen Floors can help with your carpet needs.


There are no specials at this time. Please check back soon.


Get Installation With Care You Deserve.

Our consultants will carefully measure and estimate your project to ensure that no aspect is overlooked. Your final quote leaves no surprises. So you know you’re getting the highest quality flooring, professionally installed by our family of experienced installers—at a surprisingly affordable price.

Getting Started

Like many other home décor purchases, you may have a particular floor in mind but find yourself trading off one feature to get another that better suits your needs. It could be a matter of budget or functionality. We are offering the following points to consider before you begin the shopping process:

Analyze the conditions around your home.
Do you live in an area where there is a lot of sand? Sand can exaggerate wear on your floor and certain types of flooring perform better where sand is present. Do you have an asphalt driveway? Asphalt can be tracked off on certain floor coverings. Do you live in a very high humidity area? Humidity can effect certain floor coverings. Analyze the conditions in your home Do you have pets? Certain types of flooring will resist scratching from pet's claws or resist staining from those little pet accidents better than others. For example, laminate flooring may be a better option than real hardwood. Do you have a large family with young children and lots of traffic on your flooring?

Consider your performance priorities
Do you want ease of maintenance above all else? Maybe you want a longer lasting floor or greater resistance to scratching. Sometimes it's easier to evaluate the flooring that you are replacing and decide how the new flooring should be different.

Match your styling preferences with your performance needs.
We think you will find your options exciting. Today's flooring choices often offer a variety of performance characteristics for any look you might want. For example, you may want a rustic stone look. You can get that look in ceramic tile, vinyl, or laminate flooring. Hardwood visuals are available in real hardwood, laminate, or vinyl flooring.

Checklist: Recommended Questions to Ask a Contractor
A service professional's answers to some basic questions will give you a sense of whether or not you could comfortably work with that individual. Some important questions are: How long have you been in business?
Have you completed projects like mine recently?
Can you provide a list of references?
To which professional associations do you belong?
Will you be using subcontractors on this project? If so, are your subcontractors licensed to work in these areas (such as plumbing, roofing)?
Are you licensed and registered with the state?
Are you insured and covered by worker's compensation?
Do you give written warranties?
Will my project require a permit?


Costen Floors is happy to offer financing options to qualified customers. You can Apply online for the Flooring Solutions Credit Card. Financing provided by Wells Fargo Financial National Bank with approved credit.

To find out more about the programs available and the Flooring Solutions Credit Card please call us at (804) 527-2929 or visit our showroom at:

9840 Mayland Drive
(between Gaskins & Pemberton)
Henrico, VA 23233

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