The Cleaning Process
Step 1: Measure and Inspection
Our technician will walk through your home with you to visually inspect the carpet. He will identify potential permanent stains and give you an evaluation of expected results as well as discussing any concerns you may have. He will also give you a total cost before starting your cleaning.
Step 2: Pre-vacuum
Dry soil is removed by thoroughly power vacuuming. Removing dry soil is one of the most vitally crucial steps in any cleaning process.
Step 3: Pre-spot
Difficult spots are pre-treated with special solutions to increase chances of removal.
A preconditioning agent is applied to emulsify and break down traffic area soil and general spots for a more thorough cleaning.
Step 5: Pre-grooming
A heavy-duty carpet groomer is used to loosen the soil and bring more dry soil, hair and loose fiber to the surface.
Step 6: Soil Extraction and Rinse
The carpet is then thoroughly rinsed using a powerful hot water extraction system without over wetting the carpet or leaving a sticky residue.
Step 7: Neutralizer
Every carpet that we clean is pH balanced afterwards so that there is no sticky residue left behind. This also leaves your carpet soft and fresh.
Step 8: Post Spot
Any spots or stains still remaining will get extra treatment with our many specialty spotting solutions.
*For longer carpet life and fewer permanent stains, be sure to have professional carpet protector applied to your carpet.
Step 9: Post-Cleaning Inspection
Our technician will walk through your home with you to point out the cleaning results to make sure you are completely thrilled with the job.
Frequently Asked Questions
Are you insured?
Do you guarantee your work?
I offer a 100% money-back guarantee. If you are not thrilled with your service experience, I will rush back to your location at no charge and no obligation. If you are still unimpressed, I will issue a 100% refund upon request.
How safe and “green” are your cleaning methods?
We use only the highest quality, safest cleaning solutions on the market.
How did I get these ugly black lines around the edge of my carpets?
I see a lot of homes with these dark lines on the carpet. This is called filtration soiling because it comes from air passing through the carpet as the HVAC system is pulling it through the crack below the baseboard. As the air passes through the carpet, this microscopic soiling is deposited. By the time there is enough soiling to be visible, a considerable amount of filtration soiling has occurred.
This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With the right chemicals, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, change your air filters frequently and vacuum the edges of your carpet with the vacuum hose.
What Process do you use to clean carpet?
I use the Hot Waters Extraction method for residential Cleaning.
How long does the carpet take to dry?
This varies with the weather, but it is normal for carpets to be dry about four hours after cleaning. Ceiling fans will help speed up the drying process.
Should I put off cleaning for as long as possible?
No. Foot traffic, along with dry soil in the carpet, will cause wear in the carpet fibers. Carpet wear is something that no amount of cleaning can restore. To ensure a long, healthy life for your carpet, you should clean in once a year.
Should I have my carpet dry cleaned or steam cleaned?
Most major carpet manufacturers recommend truck-mounted hot water extraction. Hot-water extraction done properly removes soil and spots better than dry cleaning.
Does your cleaning process soak the backing of the carpet? No. When hot waters extraction is properly preformed, moisture does not penetrate the backing of the carpet. With my powerful truck-mounted equipment, your carpet will be thoroughly rinsed, but when I leave it will only be damp to the touch, and will be completely dry a few hours later.
Can you remove pet stains and pet odors?
Pet odor is a very common problem! I can help you with that. The solution depends on the extent of the problem. I will help find the solution that works best for for.
The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multilayered.
The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem, the urine must be removed or neutralized from each of the affected layers. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the worst cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor. If pet odor is left untreated for a long time, it can become absorbed into many of the porous materials that can absorb these odors.
I offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. I can help you meet those challenges.